Multistaff Recruitment Solutions Ltd

Bromsgrove, Worcestershire.

B60 4JE

(T) +44 (01527 919 320)

www.multistaff.co.uk

Job Specification

Job Ref: NB /34006

Duties:

Job Purpose

We are seeking an experienced advisor to proactively generate sales of Slicker's interceptor and drainage services to the Company's managed accounts and wider customer base. Sales will be generated through the retention of existing business and from seeking growth through outbound sales and marketing campaigns. The Sales Advisor is responsible for all aspects of customer service within the SID department and for the effective management of incoming emails and calls.

Experience required:

Main Tasks and responsibilities

• All aspects of customer service including the effective management of SID emails through a central inbox

• Answer incoming calls and dealing with day to day queries

• Competently handle matters requiring escalation prior to manager involvement

• Producing written quotations with a keen focus on maintaining agreed margins, involving negotiations where required

• Daily order processing for both pre-planned schedules and adhoc works

• Confirm agreed ETA's with customers via phone and email

• Seek opportunities to upsell and cross sell to existing customers and source new TWM customers

• Proactively oversee more complex collections to ensure they are completed to the customers satisfaction

• Execute regular promotional activity and call campaigns as set by the Commercial Manager

• Highlight areas of non-compliance and educate customer on adherence to legislation

• Maintain sales pipeline

• Apply the Slicker values to your role,  People rarely succeed unless they have Fun in what they are doing.

Role requirements

• Minimum of 4 GCSEs (or equivalent) including English and Maths (Grade C/4 or above).

• Proficient in Microsoft Office applications, particularly Excel and Outlook.

• Basic understanding of administrative processes and record-keeping.

Skills:

• Minimum of 12 months experience within similar environment

• Excellent verbal and written communication skills

• Computer literate, working knowledge of MS Office Software essential

• Good organisational and time management skills

• Strong attention to detail

• Demonstrated problem solving skills and initiative

• Ability to work unsupervised and to multiple deadlines

• Flexibility may be required to assist other members of the department during busy periods

• Positive, self- motivated and able to work under pressure

• Previous industry experience would be advantageous

Qualifications required:

Additional information:

If you require any further information, please contact:

Nick Badger on 01527 396 067.