Multistaff Recruitment Solutions Ltd
12 The Croft, Buntsford Drive, Bromsgrove, Worcestershire.
B60 4JE
(T) +44 (01527 919 320)
www.multistaff.co.uk
Job Specification
Job Ref: NB /31230
Vacancy / Job Title: | Service Co-ordinator | Salary circa: | £30000 - £40000 |
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Client / Company: | IPP Group UK | OTE: | £0 |
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Location: | Bromsgrove, Worcestershire | Benefits: | |
Duties:
To support the UK and Irish engineering teams by coordinating schedules, tracking job progress, managing documentation, and maintaining clear communication with customers to ensure their needs are met and satisfaction is maintained.
Experience required:
• Efficiently manage and coordinate the engineer the engineering schedule.
• Prioritize jobs based on urgency, service level agreements, and resource availability.
• Maintain regular and professional communication with customers, providing timely updates on job status and scheduling.
• Initiate, update, and track support tickets.
• Coordinate and track engineer training and certification to ensure compliance and capability.
• Liaise with Engineering Team Managers to identify internal training needs and book required training with suppliers.
• Work closely with Engineering and Operations teams to streamline workflows and improve service delivery.
• Identify and escalate any issues that could impact service quality or customer satisfaction.
• Maintain accurate records of job progress, engineer utilisation, and customer interactions.
Qualifications required:
Additional information:
If you require any further information, please contact:
Nick Badger on 01527 396 067.